Palautuskäytäntö

Return, Refund, and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly; therefore, we cannot guarantee any modifications or cancellations after your order has been placed.

If you wish to modify or cancel your order, please contact our customer service team as soon as possible via email* at info@klenvia.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To speed up the processing of your request, please include “Cancel my order” in the subject line of your email and include your full name and order number in the body of the email.

Return and Refund Policy

If your order has already been shipped, don’t worry—you can still return it for a refund, subject to the rules below.

Our refund policy is valid for 30 days.

If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the package must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once the device has been used.

Other items that cannot be returned:

* Gift cards

* E-books

To make a return, you must provide us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision regarding the approval or denial of your refund request.

If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within one week.

Refunds for shipping costs are only possible if you cancel your order before the package is shipped.

Delayed or Missing Refunds:

Check your bank account

Contact your bank

Processing typically takes 7 to 14 business days

If you’ve done all of this and still haven’t received your refund, please contact us at info@klenvia.com

Delayed or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then, contact your bank. There is often a processing delay before a refund is posted.

If, after completing all these steps, you still haven’t received your refund, please contact us at info@klenvia.com.

Sale Items (if applicable)

Only full-price items are eligible for refunds.

Unfortunately, sale items are non-refundable.

Exchanges (if applicable)

We will replace an item only if it is defective or damaged.

If, in this case, you wish to exchange it for the same item, please email us at info@klenvia.com.

Shipping

To return a product, you must contact us by email at info@klenvia.com, and we will provide you with the procedure and the address of our warehouse that can receive returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs to return your item.

You are responsible for returned items until they are received by us.

If you are shipping an item valued at more than €50, we recommend that you use a shipping service that allows you to track the package or purchase shipping insurance.

We cannot guarantee that we will receive the item you return to us.