Shipping and Returns Policy

Returns & Exchanges:

At KLENVIA, we do our best to ensure that our product descriptions are as detailed as possible so that you won’t encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy:

We pride ourselves on our ability to quickly process all orders placed on our website. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at info@klenvia.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours; it is essential that you contact us during this time so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be honored if it has already been processed.

Address error: It is your responsibility to verify the accuracy of this address and to contact us immediately to provide us with any changes. Changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In such cases, these packages may be returned to us, but not always. If your order is returned to the sender, we will offer you a refund for your order minus shipping costs, or we will offer to reship it, depending on your preference.

You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return Policy:

We accept returns* for any reason! Whether you’re dissatisfied or have simply changed your mind. Our return policy is valid for 14 days from the time you receive your products. If for any reason you are not satisfied, simply fill out this return form. Sign it and send it along with your package to the address we will provide when you contact our support team.